Building a Professional Profile

Your profile is your digital CV. Users with complete profiles receive up to 3x more enquiries.

• Professional Details: Click the "Edit" icon next to your details to set your Speciality (e.g., Plumber, Electrician) and Years of Experience. This helps clients gauge your expertise immediately.
• Logo / Avatar: (Premium Feature) Uploading a professional logo or headshot builds trust. This image appears on your posts, your profile, and any invoices you generate.
• About Section: Use this space to tell your story. Mention your certifications, your business history, or your specific skills.

Privacy Controls

We believe you should control your data. In the Privacy Settings section of your profile, you can toggle the following:

• Show Phone/Email: Turn these off if you prefer to communicate solely through the DubDeal messaging system.
• Show Address: You can hide your address from the public while keeping it saved for your private invoice generation.
• Direct Contact (Premium): Enable this to allow other users to message you directly from your profile page, even without a specific job post.

Holiday Mode

Taking a break? Don't delete your account—use Holiday Mode.

Go to Privacy Settings > Holiday Mode. Set a start and end date. While active, your profile is hidden from search results, and a "Currently Unavailable" banner appears on your existing posts. This protects your response rate statistics while you are away.

Security: The Secret Word

During registration, you set a Secret Security Word. This is a secondary password used only for high-level actions, such as permanently deleting your account.

If you lose this word, you must contact support to verify your identity manually. This prevents unauthorized users from destroying your account data.

Notification Center (New)

Never miss an update. The new Bell Icon in the top menu is your command center.

• Real-time Alerts: You will receive instant notifications for new messages, job upvotes, or system announcements.
• Quick Navigation: Clicking a notification item will take you directly to the relevant conversation or post.
• "Mark All as Read": Use this to clear your queue once you have caught up.

The Messaging System

Our integrated inbox is designed for clarity and record-keeping.

• Lead Access Protocol: To ensure high intent and reduce spam for homeowners, only Premium Members can initiate the first contact on "Lead" post owners. Once a connection is made, communication is free-flowing.
• Contextual Chats: Every conversation is tagged with the specific Post ID it refers to. Even if the original post is deleted, the chat history and context are preserved in your inbox.

Moderation: Blocking & Reporting

We prioritize community safety. You have tools to manage your interactions:

• Blocking: To cease all interaction with a user, visit their profile, tap the Options menu (three dots), and select "Block User". They will be unable to message you.
• Reporting: If you encounter content that violates our terms (spam, scams, abuse), click the ⚠️ icon on the post. Our moderation team investigates all reports within 24 hours.

CV Builder Tool

Need a professional CV to apply for jobs? Our built-in CV Builder allows you to generate a polished resume instantly.

• Auto-Fill: Automatically pulls your skills, experience, and contact details from your DubDeal profile.
• PDF Export: Download a clean, industry-standard PDF ready to send to employers.
• Privacy Focused: Your CV is generated locally in your browser.

To access: Log in and click the "CV Builder" button on the main dashboard map controls.

Invoice & Quotation Generator

Streamline your paperwork with our free built-in tool. Accessible via the "Invoice" button on the main dashboard.

• Switch Modes: Easily toggle between Invoice and Quotation mode depending on what your client needs.
• Smart Auto-Fill: One-click import of your profile details (Name, Address, Logo) into the document header.
• Manual VAT Selection: By default, standard Irish VAT rates (13.5%, 23%) are available. Select "Manual %" to enter a custom rate for specific items or zero-rated goods.
• "Mark as PAID": When creating an invoice for a cash job, check the "Mark as PAID" box. This adds a green "PAID IN FULL" stamp to the PDF, acting as a receipt for your client.
• E-Signature: Sign directly on your device screen. Your digital signature is securely embedded into the final PDF.

Premium Membership Tiers

Unlock the full potential of DubDeal with a subscription.

• Unrestricted Access: View contact details and message unlimited "Lead" post owners.
• Direct Outreach: Bypass listings and message professionals directly via their profile pages.
• Priority Visibility: Your posts receive a distinct premium styling (Orange border/highlight) to stand out in the feed.
• Expanded Limits: Increase your active post capacity to 5 (Regular) or 30 (Company), with extended post duration (40 days).

Common Technical Issues

• "Email not verified": You cannot log in until you click the link in the verification email. Please check your Spam/Junk folder.
• Photo Upload Errors: The system accepts JPG or PNG files under 2MB. If an upload fails, try cropping the image slightly or taking a screenshot of it to reduce the file size.
• Location Search: If your area isn't appearing, try searching for the broader district or nearest major town (e.g., use "Dublin 1" instead of a specific street name).

Frequently Asked Questions

• Is DubDeal free to use? Creating an account, browsing listings, and posting basic ads is free. Advanced features (Invoice tool, Lead contact) require a Premium subscription. All new accounts receive a 7-day free trial.
• How do I cancel Premium? You maintain full control over your billing. Navigate to "Account Status" on your profile and click "Manage Subscription" to access the Stripe portal for cancellations or changes.
• Can I change my username? For security and reputation tracking, your Username and Display Name are permanent. You may update your Bio and Contact Details at any time.

Contact Support

Our Dublin-based team is ready to assist you with any unresolved queries.

Email: info@dubdeal.ie